sagili Privacy Policy

When you register and use the sagili platform, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your preferred local wallet or bank account information. We also collect technical data automatically when you access the platform, including your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. If you contact our support team, we may also retain records of that communication to help resolve your query and improve our service quality. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification under applicable regulations. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Philippines.

The personal information we collect is used primarily to create and manage your sagili account, process deposits and withdrawals in Philippine pesos, and verify your identity when required. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are essential to the service and cannot be opted out of while your account remains active. Aggregated and anonymised usage data may be used internally to analyse platform performance, identify popular game categories, and improve the mobile experience for players across the Philippines. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review. Your data will not be sold, rented, or traded to any third party for theirown marketing or commercial purposes. If we ever need to share your data with a third-party service provider — such as a payment processor or identity verification partner — that sharing is governed by strict data processing agreements and limited to what is strictly necessary to deliver the service.

sagili does not sell or disclose your personal information to unaffiliated third parties for their own use. We may share your data with trusted service providers who assist us in operating the platform — including payment gateway partners, fraud detection services, and customer support tools — but only under contractual obligations that require them to protect your data and use it solely for the purpose we specify. In certain circumstances, we may be required by Philippine law, court order, or regulatory authority to disclose personal information; in such cases we will comply with the legal obligation and, where permitted, notify you of the disclosure. If sagili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred as part of that transaction, subject to the same privacy protections described in this policy. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and the transfer is necessary to provide the service you have requested. Any third-party links or integrations accessible through the platform are governed by their own privacy policies, and sagili is not responsible for those external practices.

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the sagili platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption at rest. Access to personal data within our organisation is restricted to personnel who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and the data it holds. In the event of a personal data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and keep your login credentials confidential at all times. If you suspect any unauthorised access to your account, please contact our support team immediately.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by sagili. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, subject to any legal retention obligations we must comply with. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team with your account details and a clear description of your request, and we will respond within the timeframe required by applicable law. We are committed to handling all data subject requests fairly, transparently, and without undue delay.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and business obligations. Transaction records and account activity logs may be retained for a minimum period as required under Philippine financial regulations and anti-money laundering rules. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it so that it can no longer be linked back to you. You may request early deletion of your account and associated data by contacting our support team; however, certain records may need to be retained for a defined period regardless of your request where required by law. Anonymised and aggregated data derived from your usage may be retained indefinitely for analytical and platform improvement purposes, as it can no longer identify you as an individual. We review our data retention practices periodically to ensure they remain proportionate and compliant with applicable Philippine data protection law.

sagili may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will take reasonable steps to notify active users through the platform. Your continued use of sagili after any changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we protect your personal information. If you have any questions about this Privacy Policy or how your data is handled, please visit our FAQ page or contact our support team directly at support at sagili.app.